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Food Service Assistant

Posted: 04/11/2021

Statement of Purpose
A service assistant helps to ensure all Members are provided with prompt and friendly service per KBYC standards. The service assistant plays a key role in each and every Member’s experience, directly and indirectly. They know how to help their coworkers while also having the ability to know when to ask for help. The service assistant must know their menu and also be expert at expediting food items. The service assistant goes above and beyond to exceed Member expectations during all Member interactions.

Primary Duties

  • Acknowledge Members warmly with a genuine smile and eye contact, using their name.
  • Provide bread and water service to each table in a timely manner. Provide any drink orders to the server as necessary.
  • Assist in serving food and/or beverages using proper serving standards.
  • Assist in expediting plates on the line and run trays to the dining room designated 'drop' zones.
  • Have superior knowledge of all plate garnishes while expediting/running.
  • Work with the culinary team as needed while expediting/running.
  • Follow-up with Members as necessary to provide additional condiments, sauces, etc.
  • Remove used tableware between courses and provide tableware for next course. Take soiled tableware to dish room and unload – sort and stack silverware, dishes, glassware, etc. in designated areas.
  • Work as a team with the entire staff. Employees will assist in all areas of the Club in order to provide superior service to the Members. Servers and service assistants will work together to re-set tables and rooms as quickly as possible, to ensure the dining areas appear organized and clean.
  • Observant to Members' needs throughout dining experience to ensure they receive high quality service, regardless of section or scheduled job function.
  • Protect establishment and Members by adhering to sanitation, safety, and alcohol control policies.
  • Perform side work at the start and end of each shift as required by service station assignment.
Skills
Operational Skills
  • Ability to work long hours with a strong focus on operational excellence.
  • Ability to understand the flow of service and handle multiple tasks effectively.
  • Ability to follow KBYC service standards.
  • Ability to read order tickets properly.
 Communication Skills
  • Ability to understand effective approaches of communication with different individuals.
  • Ability to communicate clearly with peers and superiors.
  • Responds well to questions. Listens to others without interrupting. Obtains clarification when necessary.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Language Skills
  • Verbal and written communication skills in English is required.
  • Verbal and written communication skills in Spanish is preferred.
  • Verbal communication skills in other languages is a plus.
Organized and Detailed Oriented
  • Supports superiors and colleagues at all times.
Ethics and Values
  • Maintains values and integrity; humble, respectful and honest.
Team Player
  • Continually contributes to all colleagues’ success; maintains a positive attitude while at work.
  • Remains open to others’ ideas and tries new things.
Education and Certificates
  • High School qualification or equivalent is required.
  • Food Handling Certificate is a plus.
Experience
  • A minimum of 1-year server experience in a high volume, upscale establishment is required.
Other
  • Ability to work in an outdoor environment in a hot climate.
  • May be required to lift up to 30 lbs.
  • Ability to work long hours while standing.
  • Upbeat, outgoing and positive.
  • Reacts well under pressure.
  • Available to work late nights, weekends, holidays, and long hours as necessary.
  • Must have exceptional grooming habits.

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