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Phone Customer Service Representative

Posted: 03/10/2023

Job Description: We are seeking a customer service representative to join our team and provide excellent phone support to our valued patients. As a phone customer service representative, you will be responsible for answering calls, resolving patients inquiries, providing information, and maintaining accurate records of all customer interactions. You must have excellent communication skills, be patient and have the ability to handle difficult customers with professionalism and empathy.


  • Answer incoming calls and respond to patients inquiries and complaints
  • Identify and escalate issues to supervisors when necessary
  • Provide product and service information to patients
  • Keep records of customer interactions and transactions


  • High school diploma or equivalent
  • Excellent communication skills, both verbal and written
  • Ability to work in a fast-paced environment
  • Strong customer service skills
  • Ability to work independently and as part of a team
  • Attention to detail and accuracy
  • Ability to handle difficult customers with professionalism and empathy
  • Basic computer skills
  • Bilingual 


  • Competitive salary
  • Paid time off
  • Career advancement opportunities

If you are interested in this opportunity, please submit your resume and a cover letter explaining why you would be a great fit for this role. We look forward to hearing from you!

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